SHIPPING POLICY
The geographic delivery area for the Honoré store's offer is as follows:
- Metropolitan France & coastal islands + Monaco
- Europe: Germany, Austria, Belgium, Denmark, Spain, Finland, Greece, Guernsey, Ireland, Italy, Jersey, Luxembourg, Norway, Netherlands, Portugal, United Kingdom, Sweden, Switzerland
The Customer can contact Honoré customer service for more information on the delivery conditions in a specific country in the world.
Orders to countries outside the European Union are not subject to French VAT. However, they are subject to possible taxes and customs charges in the country of destination. These costs and the related formalities are the responsibility of the customer / recipient. They are to be paid directly to the carrier upon delivery.
The customer is also responsible for checking the possibilities of importing the products ordered under the law of the country of delivery. We recommend contacting the Customs Department for more information.
DELIVERY SERVICES
The products are delivered to the address indicated by the Customer on the order form. The Customer must verify the completeness and conformity of the information he provides to Honoré. Honoré cannot be held responsible for any data entry errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for the reshipment of the order will be entirely the responsibility of the Customer.
Honoré cannot be held responsible for delays in delivery due to errors or disturbances attributable to carriers (including in particular in the event of a pandemic, seasonal traffic or total or partial strike, in particular of the postal services and means of transport and / or communications) .
SHIPPING TIMES
Orders placed online via the honoredeco site are collected every day from Monday to Friday, except public holidays. Honoré processes and ships the products between one and two working days following the order. Upon receipt of the shipping confirmation email, the Customer can take into account the delivery times of the carriers announced below.
Honoré informs its Customers that these shipping times do not include Saturdays, Sundays or public holidays.
In the event of an order that includes one or more unavailable products as well as one or more available products, Honoré ships the order upon receipt of all the products that make up the order.
If the Customer wishes to receive the products immediately available as quickly as possible, he is advised to isolate these items in a specific separate order.
An email is automatically sent to the Customer at the time of shipment of the Products provided that the email address indicated in the registration form does not contain an error.
PRE-ORDER DEADLINES
Considering the amount of variations and products that exist in the catalog, some items are available for pre-order. We have a pre-order guide that you can consult here and which details the dates of closing of our orders with our craftsmen and the estimated date of arrival of your order in our warehouses. To this must be added the order preparation and transport times mentioned below.
TRANSPORT TIMES
Transport times depend on the carrier. The carrier is defined in advance according to the size and weight of the order.
Honoré informs Customers of the deadlines announced to it by the chosen carrier. The shipping costs are calculated according to the country of delivery at the time of the cart and are confirmed definitively according to the mode of transport and the delivery destination chosen, before the final validation of the order.
However, Honoré informs its Customers that the announced deadlines do not include Saturdays, Sundays and public holidays.
DELIVERY TIME
The delivery times can be as follows:
- If the products are available, the delivery time is equal to the time indicated when ordering in the delivery method section
- If the products are not available and therefore made to order, the delivery time is equal to the time indicated in the pre-order guide.
If it turns out that the shipping time cannot be met, a new estimate will be communicated to the Customer, based on the data known to Honoré. In this case, a proposal to cancel an order, credit or refund will also be made to the Customer.
MEANS OF DELIVERY IN METROPOLITAN FRANCE
Delivery by DPD Predict (maximum delay of 5 days)
Delivery is made to the customer's home within 3 to 5 days. The carrier will contact the customer 48 to 72 hours after handing over the goods to the carrier, to set up a delivery appointment at his home. The customer must take care to inform when ordering the access conditions of the place of delivery (code, building, floor ...), as well as a telephone number where to be easily reachable. In case of absence, the deliveryman will leave a notice of passage with a telephone number to call to set a free second passage. This delivery method is not suitable for very large items that require two deliverers (up to 130kg). Delivery is made at the foot of the building or in front of the house.
Delivery by Kuehne + Nagel (Usually 5 days delay)
Delivery is made to your home between 5 and 7 days. The carrier will contact you by phone or SMS to set up a delivery appointment at your home within 48 hours after delivery of the goods to the carrier. When ordering, you must ensure that you fill in the conditions of access to the place of delivery as well as a telephone number where you can be easily reached. Your order will be delivered to you against signature at the address indicated on the order form. The delivery person will leave your package in front of your home. For a house, the package is left in front of your gate. For a building, the package is left in front of your building, sheltered from bad weather. You are responsible for unpacking the package and processing the packaging.
IMPORTANT: for any delivery, be sure to unpack all the goods before signing the sign-in sheet, BEFORE the delivery person. Damage cannot be covered if it is not notified on the signing of the delivery note.
MEANS OF DELIVERY OUTSIDE METROPOLITAN FRANCE
In Europe and abroad, delivery is made via DPD Predict or Kuehne + Nagel. The costs incurred depend on the country of destination, the weight and the total volume of the items selected. The costs and deadlines are indicated to the Customer before the final validation of his order.
Orders to countries outside the European Union are not subject to French VAT. However, they are subject to possible taxes and customs charges in the country of destination. These costs and the related formalities are the responsibility of the customer / recipient. They are to be paid directly to the carrier upon delivery.
The customer is also responsible for checking the possibilities of importing the products ordered under the law of the country of delivery. We recommend contacting the Customs Department for more information.
PACKING
The products are packaged in such a way as to respect the current transport standards, and to ensure optimal protection of the products during their delivery. The Customer is asked to comply with these same standards when returning a product, whether for after-sales service, or when returning for convenience. In the event of a product return, if we find that the product returns to us damaged due to insufficient quality packaging, Honoré may decide to only partially reimburse the product or to refuse to reimburse it if it is impossible to sell as is.
CUSTOMER RESPONSIBILITY FOR CHECKING PACKAGES ON RECEIPT
Honoré reminds that it is the Customer's responsibility to inspect their packages on receipt in the presence of the delivery person and to immediately notify the carrier and Honoré customer service of any anomaly observed (bump, damaged package, delivery date not in accordance with normal deadlines, quality of delivery service). In the event that such information has not been entered on the delivery slip presented to the Customer by the carrier, no complaint relating to the condition of the package (s) could be accepted thereafter by Honoré.
We draw your attention to the procedure to be followed upon receipt of your order:
Upon delivery, the goods must be fully unpacked and checked with the greatest care by the person authorized to do so before signing the delivery slip, including in the event of withdrawal from a relay point. The contents of the delivery must be compared with the attached preparation slip and the missing items indicated.
No damage can become the subject of a complaint if it has not been indicated on the delivery slip in the presence of the delivery person.
NO MENTION CONCERNING THE PACKAGING must appear under penalty of not being able to claim the replacement or reimbursement of the goods (goods may have been broken during transport without the packaging showing the trace).
Do not let the delivery person rush you at the time of this important stage of your purchase nor influence you for a mention other than the damage.
If you notice any damage, you must mention it, specifying its nature and which item it relates to. Then you have the choice between receiving the entire delivery or rejecting it. We remind you that the mention 'subject to unpacking' has no legal value.
Despite the appointment-making agreements with carriers, deliveries are sometimes made outside of an appointment. In the absence of the person authorized to take delivery, the goods must be refused because of a missed appointment, the new delivery being the responsibility of the carrier.
No compensation, exchange or refund will be taken into account if these conditions are not met. If applicable, your only recourse will be to appeal against the carrier within three days by notifying them of the damage by registered letter with acknowledgment of receipt, as authorized by article L.133-3 of the Commercial Code.
DELAYS IN DELIVERY RELATED TO THE CARRIER
In the event of a delay in delivery compared to the deadlines announced by the carriers, the Customer must first contact the carrier. If necessary, the Customer can contact Honoré Customer Service by telephone or email to open a dispute or investigation file to search for the package.
Sometimes packages are lost by carriers. The deadlines imposed by the carriers imply that the Customer declares the loss within 10 days of receipt of the dispatch notice from Honoré. Under these conditions, Honoré is responsible for making the necessary complaints to the carrier concerned. Once the complaint and the opening of an investigation have been made, it may take 3 to 4 weeks to receive a return from the carrier.
If the package is found, it will be immediately forwarded to the Customer's home. In the event that the package was not found, the Customer may then request the return of the same product (within the time limits for availability), at Honoré's expense, or a refund of the amount paid. If the product (s) ordered were no longer available at that time, Honoré will reimburse the amount of the products affected by the loss of the carrier.
DAMAGED PACKAGES
The Customer must check the condition of the package in front of the carrier and make the necessary reservations on the delivery slip in the event of partial or total deterioration. In the absence of reservation, the product is deemed accepted by the Customer and cannot be the subject of any dispute concerning its delivery. The Client must inform Honoré by email within 72 hours, so that Honoré can take the necessary measures as quickly as possible.
